Accurx OC - Admin side
Checking the inbox
Online consultations appear under the "To Assign Section"
The option
Select consult in the inbox
The patient search popup will appear
Filling in the popup depends on a case by case basis. Individual processed need to be followed to confirm a patient match.
When the correct patient is identified confirm match
Take care when confirming that the correct record is matched
When the patient is matched the consult can be saved on the relevant patient record
When the patient is matched, the team monitoring the "To Assign" inbox can immediately assign the consult to a relevant team and save the consult to the patient record (based on individual processes).
Assigning a consult to a relevant team
Identify the team you want to assign the consult to
The consult will disappear from the "To Assign" and appear in the relevant team
The "Done" function results in the consult being archived. Its purpose it to be used when no further action is required for this consult and all relevant actions have been completed.
The exact process on the assignment of a consult to a team depends on individual practices.
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